Hello Vendor,
How can we help you today?
Working with Us
Become a Vendor
Getting Paid
Complete W9
Submit Insurance Documentation
Contact Zeal
Working with Us
At Zeal Community, we value our partnerships with vendors who share our commitment to excellence and professionalism. To ensure smooth collaboration and efficient processes, we have established the following minimum requirements for vendors:
Vendor Registration
To ensure we have up-to-date and accurate information about our vendors, we ask that all vendors complete our vendor registration form.
Net 15 Payment Terms
We prefer a minimum payment term of 15 days from the date of invoice, provided the invoice is received via email on the same day. This allows for a reasonable payment period.
Valid Insurance
Vendors are required to maintain valid insurance coverage, where the Association’s name is listed as an interested party.
Signed W9
Before receiving any payment from us, we require vendors to have a signed W9 form on file.
How to get paid
In order to get paid, we require two essential pieces of information: your preferred payment method on file and the submission of your invoice. Here’s how it works:
Step 1: Send the Invoice
To initiate the payment process you need to submit your invoice:
- Ensure that your invoice is attached to the email and doesn’t require logging into a portal to retrieve it.
- Essential attributes of your invoice should include the date, invoice number, the association name, and a detailed description of the services provided.
- If this invoice is associated with an RFP (Request for Proposal) or a PO (Purchase Order), please make reference to it. This can accelerate the payment process, especially if it has been previously approved by the board.
Step 2: Getting Paid
We offer three convenient payment methods to choose from:
EFT
EFT (Electronic Funds Transfer) is our preferred and fastest payment method. Once we issue your payment, you can expect funds to arrive in approximately 2 business days.
Credit Card
We also provide the option to receive payments via credit card. This can be done through your portal or by having our credit card on file. To explore this option and learn more, please ask us for additional details.
Mail Check
We can mail a paper check to the address listed in your vendor profile. Please note that mail delivery times can vary, with an average delivery time of around 7 business days.
Contact the HOA
If you need any assistance concerning Heritage at Plant Street Community Associaiton, feel free to contact our team through the exclusive support queue designated for this community.
Phone
Frequently Asked Questions
I already get paid with a credit card, but a specific job is larger than the norm, and I would like a specific invoice to be paid via check to save on credit card fees.
If you have a specific invoice that you’d like to be paid via check to save on credit card fees, please follow these steps:
- When sending the invoice via email, ensure that your email clearly describes your payment preference.
- Additionally, make sure that your invoice clearly states that it will not be automatically paid with a credit card if we have your card on file.
By including this information in your communication, you can ensure that your payment is processed according to your preference.
I would like to change my preferred payment method.
If you’d like to change your preferred payment method, please follow these steps:
- Contact our support team via the email provided in the “Contact HOA” section.
- Our dedicated support team will assist you with the process of changing your preferred payment method.
I sent an invoice after the invoice date. Does this affect my payment timeline?
Yes, we have a minimum Net 15 payment term for all invoices. If an invoice is dated on the 1st of the month but sent to us on the 7th, part of that 15-day period is already lost, which means we may not be able to pay by the 15th. When invoices are sent after the invoice date, our system recalculates the Net 15 based on the date we receive it. In this case, the new due date would be 9/21 (7th + 15 days).
To avoid delays, please ensure we receive your invoice in our email inbox on the same day it is dated.
I received an email stating an electronic payment was made, but I don’t see the funds in my account.
When we have your email address in our payment system, you’ll receive a notification as soon as the payment is approved. However, it can take up to 2 full business days for the funds to appear in your account. Please note that some banks may take longer to process the payment.
Our electronic payment cutoff is 5 PM on weekdays. For example, if you receive a payment notification on a Saturday, the payment is processed on Monday, and you should expect to see the funds by Wednesday.